Our dedicated employees are homegrown in our communities. Much like in the photo, YEC works as a unit to make a big impact. We are more than just an electric utility, and you are more than just a member.
Our score of 94 is great, thanks to you!
      THE RESULTS are in and your co-op came out on top. Thank you for participating in our recent customer satisfaction survey and providing feedback to help us continue reaching new service goals. As always, YEC is looking out for you. That’s
why we asked for your feedback to compare the service you receive from YEC against all industries in America. Compared to all publicized ACSI scores in every industry in 2018, your cooperative has the best, with a score of 94–and that’s because of you.
We’re not fifinished yet. Your support and responses have provided us with the guidance we need to continue improving. Last year, we focused on making your service experience frictionless–no muss, no fuss–just good service. This year,
we want to break the mold on business as usual. We aim to provide our members comfort–an ease of doing business–
and the peace-of-mind that your power is reliable, affordable and safe. We’ve already taken strides to make your life easier.
Did you know you can make a
payment arrangement, pay your
bill, report an outage, and make
changes to your account all from
our free YEC Mobile App? You
can even apply for new service or
disconnect your account all from our website.
Remember, we are here for you and want to know what
you think. If we can help, let us know! Contact us through
our Member Services Email form at yorkelectric.net. You can also call our offifice, reach out through social media or fifill out one of our improved surveys. We are committed to making a difference, serving you with local, like-minded people and, most importantly, keeping your lights on and your bill low. That’s the cooperative advantage and our promise to you. Thank you for your support and putting your cooperative above all others!
YORK NEWS EXTRA
                                    MEMBER COMFORT UPDATE
This month our Member Comfort Update focuses on blinks and outages. Although outage numbers have decreased dramatically in recent years, we want to take your service a step further by investigating outages. Using data analytics to determine the service areas experiencing the most outages and blinks, we are evaluating enhancements to continue decreasing these numbers. Members identified as part of these areas will receive direct communications in the coming months about our improvement plans.
  Showing our commitment to community
Let us introduce you to York Electric’s employees—and a few family members. Hear their thoughts on being a part
 of our community and serving you. Turn to page 20B.
                                       SCLIVING.COOP | MARCH 2019 | SOUTH CAROLINA LIVING 5
94/2018 YORK ELECTRIC COOPERATIVE ACSI SCORE
ERIN POWELL