Help your cooperative reach newheights
FOR A CHANCE TO WIN A
$100 POWER BILL CREDIT!
Your cooperative wants to hear from you so that we can continue improving your service experience. Your feedback helps us design programs and provide information that is helpful and valuable to you.
Here at YEC, your membership matters. Help us continue to set the bar high for excellence by taking the American Customer Satisfaction Index (ACSI) survey below.
It’s another way we are looking out for you.
             Complete and return the survey to York Electric Cooperative by December 31 to be entered to win a $100 power bill credit.*
* e survey may be submitted anonymously, but you will not be eligible for the drawing.
Please complete the survey, then clip and either mail it in with your bill payment, drop it by one of our two of ce locations, or mail it to P.O. Box 150, York, SC 29745.
York Electric Cooperative, Inc.
2018 ACSI Survey
                                                            Name_____________________________________________________________________________________________________________ Service Address______________________________________________________________________________________________________ City________________________________ State_______________ Zip___________________ Phone Number_______________________ Account Number_______________________ Email Address_________________________________________________________________
1. Considering all of your experiences, how satis ed 4. are you with York Electric Cooperative?
Using a 10-point scale, where “1” means “very dissatis ed” and “10” means “very satis ed.”
Very dissatis ed Very satis ed 1 2 3 4 5 6 7 8 9 10
2. To what extent does York Electric Cooperative fall
short of your expectations or exceed your 5. expectations?
Using a 10-point scale, where “1” means “falls short
of your expectations” and “10” means “exceeds your expectations.”
Falls short Exceeds expectations
1 2 3 4 5 6 7 8 9 10
3. How well do you think York Electric Cooperative compares with an ideal utility company?
Using a 10-point scale, where “1” means “not very close to the ideal,” and “10” means “very close to the ideal.”
Not close to ideal Close to ideal 1 2 3 4 5 6 7 8 9 10
If you could choose from among more than one utility company, how likely is it that you would choose York Electric Cooperative?
Using a 10-point scale, where “1” means “very unlikely” and “10” means “very likely.”
Very unlikely Very likely 1 2 3 4 5 6 7 8 9 10
Which method of communication do you prefer your cooperative to use to notify you of outages and important account messages?
Please circle your preferred method below.
Call Text Email Other:____________________
6. Which method of communication do you prefer your cooperative to use to notify you of York Electric Cooperative news and events?
Please circle your preferred method below.
                              Automated call Our magazine
Text Email Paper mailings
Social Media Other:_____________
          SCLIVING.COOP | NOVEMBER/DECEMBER 2018 | SOUTH CAROLINA LIVING 5